44ck Privacy Policy — How We Protect Your Data

Introduction

44ck ("we", "us", or "our") is an online casino and sports betting platform serving registered players across Bangladesh. We are committed to protecting the privacy of everyone who uses our platform and to handling your personal data responsibly, transparently, and securely. This Privacy Policy explains what personal information 44ck collects, how we use it, who we may share it with, and what rights you have over your own data. By creating an account or using 44ck in any way, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all data collected through the 44ck website, mobile interface, customer support channels, and any promotional communications we send. It does not apply to third-party websites that may be linked to or from 44ck — those sites operate under their own privacy policies for which 44ck takes no responsibility. We encourage you to review this policy periodically as we may update it from time to time to reflect changes in our practices or applicable regulations.

1. Information We Collect

44ck collects several categories of personal information in order to provide, maintain, and improve our platform services. We collect only what is necessary for the purposes described in this policy and do not retain data longer than required.

2. How We Use Your Information

44ck uses the personal information we collect for the following specific purposes. We do not use your data for any purpose beyond what is described here without first obtaining your explicit consent.

• Account creation and management: to set up, verify, and maintain your player account, including age verification to enforce the 21+ requirement.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records in Bangladeshi Taka (BDT).
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide assistance via our support channels.
• Regulatory compliance: to meet our AML, KYC, responsible gaming, and fraud-prevention obligations, including reporting to relevant authorities where required by applicable law.
• Platform security: to detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities on the 44ck platform.
• Marketing communications: to send you promotions, bonuses, and platform updates that may be of interest to you — only where you have opted in. You may unsubscribe at any time by contacting support.

3. Legal Basis for Processing

44ck processes your personal data on the following legal bases, depending on the specific processing activity involved.

4. Sharing Your Information

44ck does not sell your personal data to any third party. We may share your information only in the limited circumstances described below, and always subject to appropriate data protection safeguards.

• Payment service providers: We share the minimum necessary data with bKash, Nagad, Rocket, and other payment partners to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable payment regulations.
• Game software providers: Our third-party game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) may receive technical session data required to deliver their games. They do not receive your full identity or payment details.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory instruction, 44ck will disclose personal data to the relevant government bodies or law enforcement authorities.
• Service and technology partners: We may use trusted third-party service providers for functions such as cloud hosting, fraud detection analytics, and customer support tooling. These providers are contractually bound to process your data only as instructed by 44ck and may not use it for their own purposes.

5. Cookies and Tracking Technologies

44ck uses cookies and similar tracking technologies to operate core platform functions, analyse usage patterns, and improve the player experience. A cookie is a small text file stored on your device by your browser when you visit a website. We use the following categories of cookies.

6. Data Retention

44ck retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulatory, legal, and compliance obligations. In general, account data and transaction records are retained for a minimum of five years from the date of the last transaction or account closure, whichever is later, to satisfy AML record-keeping requirements.

When your data is no longer required for the purposes described in this policy and no legal retention obligation applies, 44ck will securely delete or anonymise it. If you request account closure, we will process that request promptly; however, we may retain certain records as required by law even after your account has been closed.

7. Data Security

44ck takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. No system can guarantee absolute security, but 44ck maintains robust safeguards appropriate to the nature of the data we hold.

• SSL/TLS encryption is applied to all data transmitted between your device and the 44ck platform, protecting your login credentials, payment details, and personal information in transit.
• Access to personal data within 44ck is restricted on a need-to-know basis. Only personnel with a legitimate operational need may access player account information, and all access is logged and auditable.
• Passwords are stored using industry-standard hashing algorithms. 44ck staff cannot view your plaintext password and will never ask you to provide it via email or chat.
• In the event of a data breach that is likely to result in a risk to player rights or freedoms, 44ck will notify affected players and take all reasonable steps to contain and remediate the incident without undue delay.

8. Your Rights Over Your Data

As a player on the 44ck platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in any event within 30 days.

9. Payment Data and Financial Information

When you make a deposit or withdrawal on 44ck via bKash, Nagad, or Rocket, the transaction is processed directly through those payment providers' own secure systems. 44ck does not store your full mobile wallet PIN, one-time passwords (OTPs), or complete wallet account numbers. We retain only the minimum payment reference data needed to reconcile transactions, resolve disputes, and satisfy AML record-keeping requirements.

All transaction amounts on 44ck are denominated in Bangladeshi Taka (BDT / ৳). Financial records are maintained securely for the retention period described in Section 6 of this policy. If you believe there is an error in your transaction history, contact 44ck support at [email protected] and we will investigate promptly.

10. Protection of Minors

44ck is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on 44ck using false information, please contact us immediately at [email protected]. Upon verified notification, we will close the account, delete the associated personal data where legally permissible, and take all appropriate action. 44ck encourages parents and guardians to make use of parental control software to prevent minors from accessing online gaming platforms.

11. Updates to This Privacy Policy

44ck may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via the platform or by other reasonable means. Your continued use of 44ck after a revised policy is posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact and Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 44ck holds about you, please contact our support team. We are committed to responding promptly and resolving any privacy-related matters in good faith.